Freshatall offers complimentary shipping for any item that you’d like to return. Simply visit Returns to print out a shipping label. Then drop off your package at the nearest UPS location.

You may also return your item at any of our retail stores in China. To locate the store nearest you. If you have any questions, please contact Customer Service.

Articles are accepted for credit or exchange in China if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.